Shipping policy

SHIPPING POLICY

Thank you for shopping with Kawaii Aisle! 🌸 We carefully pack every order to make sure your kawaii treasures arrive safely.

Processing Times

Orders are usually prepared and dispatched within 1–3 working days. During particularly busy periods, processing may take a little longer.

UK Delivery

UK orders are sent using a tracked delivery service wherever possible. Shipping charges are calculated and displayed at checkout before payment.

Once your order has been dispatched, you will receive shipping confirmation and tracking information where available.

International Delivery

We are delighted to welcome international customers. Available international shipping options and charges will be shown at checkout for eligible destinations.

International customers are responsible for any customs duties, import taxes or other charges that may be applied by their country. These charges are not included in the product or shipping price.

Please be aware that international delivery times can vary and customs processing may occasionally cause delays outside our control.

Packaging

Every Kawaii Aisle order is packed with care. Collectibles are protected appropriately for their journey so they reach you in lovely condition. 🌸

Incorrect or Damaged Orders

If your parcel arrives damaged or there is a problem with your order, please contact us as soon as possible at sarah@kawaiiaisle.co.uk, including your order number and photographs where appropriate, and we will be happy to help.

Delivery Address

Please check your delivery address carefully before completing your order. If you notice an error after ordering, contact us as soon as possible. Once an order has been dispatched, we may not be able to change its destination.

Questions

If you have any questions about delivery before placing an order, please contact us at sarah@kawaiiaisle.co.uk.